Questions
Straight answers to what clients usually ask before working with Cedar Mill Street Creative.
- Will I have a dedicated point of contact?
- You'll have a direct line to the person actually running your account, not a rotating account manager. If it's urgent, say so and we'll move faster.
- Do you require long-term contracts?
- We'll walk you through the notice terms clearly before anything is signed. We'd rather you stay because the results are real, not because you're stuck.
- How is pricing structured?
- Costs vary by channel — a single-service engagement runs differently than a multi-channel one. Check the Packages page for rough ranges, or ask directly and we'll give you a real number.
- How do I know it's working?
- You'll get a report you can actually read, not a raw export full of jargon. You can export the raw data whenever you want it.
- What size clients do you usually work with?
- If we're not the right fit, we'll usually be able to point you toward what would be. We'd rather say no early than take a client we can't actually help.
- What happens if a channel underperforms?
- If a tactic isn't working after a fair test, we'll change it or drop it. We'd rather flag it in week three than let it ride until the quarterly review.
- How do we get started?
- Most of what we learn in week one reshapes at least part of the initial plan. That's when we learn what actually matters to your business, and it shapes everything after.